Mystery Audit

The independent hotel mystery shoppers who participate in custom-designed programs objectively measure crucial aspects of the hotel guest experience that affect guest satisfaction and loyalty.

If you are a large resort, small bed and breakfast, independent concept, branded or chain hotel or somewhere in between; professional mystery shoppers can help you ensure accountability.

After the feedback is collected from our professional mystery shoppers, Eease Hospitality’s dedicated specialists help your brand to set relevant benchmarks, and provide meaningful action plans to your team.

Eease Hospitality can help you create Standard operating procedure or fine tune your existing one as per current industry trends and expectations. We customize all necessary forms and procedures as per as per location or type of establishment.

Do you already have a brand quality assurance program?

No problem.

Eease Hospitality can provide your brand with expertly focused mystery shopping programs that are designed to complement your existing quality assurance program. Whether for a reinsertion or simply a mystery shop to gain more insight into your service quality, Eease Hospitality can help.

Benefits of Mystery Audit

  • Fast and headache-free program set-up; Eease hospitality does all the work
  • Carefully screened independent evaluators who are never repeated at your locations
  • Customized measurements that fit your brand perfectly
  • Speedy turnaround time
  • Industry Benchmarking that is easy to use and helps to set you apart from the competition
  • Simple yet powerful Action Planning that gets accountability and results.